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Refund Policy

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We understand that plans change, but please know that each workshop or course involves time, preparation, and reserved materials. Therefore, we offer the following:

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1. One-Day Workshops

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  • Cancellations made 7 days or more in advance:
    50% refund or 100% credit towards another session.

  • Cancellations within 7 days of the workshop:
    No refund. You may transfer your spot to a friend with prior notice.

  • No-shows:
    No refund or rescheduling.
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2. Multi-Week Courses

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  • Withdrawals made 10 days before the course starts:
    50% refund or full credit (valid for 3 months).

  • Withdrawals within 10 days of the course start:
    No refund.

  • Once a course has begun:
    Missed classes cannot be rescheduled or refunded.

 

 

3. Custom Orders / Commissioned Work

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  • All commissions require 100% advance payment.

  • Once the work has begun, there will be no cancellations, refunds, or revisions beyond what is agreed at the start.

  • We take utmost care with firing, but ceramics are fragile.
    Breakage in the kiln is a known risk and will be discussed on a case-by-case basis.

 

 

4. Rescheduling by YellowSpiders Pottery

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In the unlikely event that we need to reschedule or cancel a session (due to weather, illness, or technical issues), we will offer:

  • A new date for the same workshop/session
    OR

  • A full refund if rescheduling isn’t possible.

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