Cancellation Policy

Terms & Conditions: Welcome to YellowSpiders Pottery. By enrolling in a workshop, course, or service, you agree to the following terms and conditions: 1. Enrolment & Payment All bookings are confirmed only upon 100% advance payment. Payment can be made via UPI, bank transfer, or approved payment gateways. Prices listed are inclusive of materials, firing, and tools unless otherwise stated. 2. Studio Guidelines Please arrive on time for your session. Entry beyond 15 minutes of the start time may not be permitted. The studio is a shared space. We expect participants to maintain a respectful, safe, and inclusive environment. Clay and glazes are unpredictable materials. While we do our best, results may vary, and cracks or warping can occur. We do not offer replacements or refunds for such outcomes. 3. Health & Safety We encourage wearing masks while sanding or using dry materials. Please follow all studio safety protocols as instructed by our facilitators. Cancellation & Refund Policy We understand that plans change, but please know that each workshop or course involves time, preparation, and reserved materials. Therefore, we offer the following: 1. One-Day Workshops Cancellations made 7 days or more in advance: 50% refund or 100% credit towards another session. Cancellations within 7 days of the workshop: No refund. You may transfer your spot to a friend with prior notice. No-shows: No refund or rescheduling. 2. Multi-Week Courses Withdrawals made 10 days before the course start: 50% refund or full credit (valid for 3 months). Withdrawals within 10 days of the course start: No refund. Once a course has begun, missed classes cannot be rescheduled or refunded. 3. Custom Orders / Commissioned Work All commissions require 100% advance payment. Once the work has begun, there will be no cancellations, refunds, or revisions beyond what is agreed at the start. We take utmost care with firing, but ceramics are fragile. Breakage in the kiln is a known risk and will be discussed case by case. 4. Rescheduling by YellowSpiders Pottery In the unlikely event that we need to reschedule or cancel a session (due to weather, illness, or technical issues), we will offer: A new date for the same workshop/session. Or full refund if rescheduling isn’t possible.